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Hartford Police Department
White River Junction, VT, United States
27 days ago
Hartford Police Department
White River Junction, Vermont, United States
27 days ago

Description

ESSENTIAL TASKS

  • Ability to multitask. 
  • Receive and log a variety of emergency and non-emergency complaints into a Computer Aided Dispatch (CAD) system and other requests for police, fire or rescue services.
  • Calms, reassures, and verbally interviews callers to interpret, analyze and anticipate the effect of situations in order to resolve problems, provide requested information, or refer callers; translates information to appropriate codes;
  • Enters data to a computer aided dispatch (CAD) system for radio dispatch.
  • Performs Emergency Medical Dispatch and crisis intervention and uses Emergency Medical Guide Cards or software to ask vital questions and provide pre-arrival instructions for emergency medical calls;
  • Monitors and operates a radio console and various radio frequencies to dispatch and coordinate public safety responses ranging from routine to critical;
  • Determines priority to dispatch calls;
  • Identifies appropriate number and type of equipment or apparatus to dispatch;
  • Manages situations as conditions change ;
  • Utilizes CAD system to document individual activities of public safety responses.
  • Queries, enters, modifies, and clears information in local, state, and national computerized databases such as the Vermont Criminal Information Center (VCIC), National Crime Information Center (NCIC) and the Department of Motor Vehicles (DMV) pertaining to arrest warrants, driver record and history, stolen property, other similar data and transmits relevant information to field units.
  • Monitors and responds to a variety of technical systems and alarms to include fire, duress, and power redundancy alarms, fire station alerting system, radio interoperability channels, and local, regional, and national alerting and disaster notification systems.
  • Dispatch appropriate police or fire units; dispatch on-call rescue personnel to station. 
  • Record dispatch transmissions in units Spillman log histories. 
  • Receive and record and/or relay a variety of communications to and from town personnel/departments, other area police/fire/rescue units, state law enforcement agencies, and the like. 
  • Track location of personnel on duty. 
  • Retrieve information from computer system: run checks on motor vehicles, driver's licenses, stolen checks, and relay information to appropriate personnel, including other area police departments. 
  • Answer questions from the public concerning procedures for driver's licenses, motor vehicle registration, and the like. Assist people with disabled vehicles, seeking lodging, and so forth. 
  • Prepare and/or maintain a variety of records and reports related to assigned duties, including audio and video tape files. 
  • Ability to learn, understand and explain a wide variety of the communication centers policies and procedures, and general information. General knowledge of the area covered by the dispatch center and of law enforcement operations helpful.
  • Ability to work cooperatively with a wide range of town personnel as well as outside organizations/agencies.
  • Answer and process 911 calls from anywhere in the state of VT. 
  • Concentrate and not be distracted while performing a task over a period of time.
  • Determine priorities among simultaneous requests and messages.
  • Maintain composure and make appropriate decisions when reacting to a variety of situations, which may endanger the safety of persons or property.
  • To speak clearly so that it is understandable to a listener and over the radio.
  • To quickly and accurately transcribe radio and telephone messages into appropriate computer systems.
  • Learn new procedures and adapt existing ones to new situations.
  • Follow oral and written instructions.
  • Establish and maintain effective working relationships.
  • Read and acknowledge all department policy and procedures.
  • Performs other duties as assigned.
  • Must be able to work shift work, including weekends and Holidays, and short notice overtime and call-ins.


Requirements

QUALIFICATIONS

In general, the minimum qualifications to apply for an entry-level emergency communication dispatcher are:

   Education:

  • High School or Equivalent

Experience:

  • Two years as a non-emergency dispatcher or a radio operator, or any work experience that includes significant contact with the public, such as a welfare eligibility worker or interviewer, counter or rental clerk, bill or account collector, credit checker, answering service call taker, receptionist, or travel clerk, etc.
  • Or one year in the emergency telecommunication field, or as an emergency dispatcher.
  • Successfully pass a thorough background investigation, psychological exam, medical review.
  • Certification by the E-911 Board is required within six months of entry into the job.
  • Certification for Emergency Medical Dispatching through APCO within first year of hire.
  • Ability to type into a computer terminal at the rate of 35 words per minute.
  • Ability to clearly read, write and spell in English.
  • Ability in projecting a clear, distinct speaking voice.
  • Ability to distinguish and interpret meaning of colors on video display terminals.
  • Ability to successfully complete one year probationary period.

Job Information

  • Job ID: 63897344
  • Location:
    White River Junction, Vermont, United States
    White River Junction, Vermont, United States
  • Position Title: Communications Specialist
  • Company Name For Job: Hartford Police Department
  • Job Function: Civilian-Technical/Communications/Investigative
  • Entry Level: Yes
  • Min Education: H.S. Diploma/Equivalent
  • Min Experience: 0-1 Year
  • Required Travel: None
  • Salary: $43,888.00 - $44,844.00 (Yearly Salary)
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