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Lake Lawn Resort
Delavan, WI, United States (on-site)
6 days ago
Steven Edwards Color group
New Berlin, WI, United States (on-site)
30+ days ago
Enve Salon and Day Spa
Waterford, WI, United States (on-site)
30+ days ago
Lake Lawn Resort
Delavan, Wisconsin, United States, Walworth County (on-site)
6 days ago

Description

Lake Lawn Resort team members have always been the true heart and soul of our story. Since 1878, we’ve helped create life-long memories that span generations. We take pride in making every lakeside experience memorable for our guests through amazing team members like you. We are deeply committed to our core values which influence all our interactions, with our guests, clients, team, and our community. We create engaging and impactful environments that connect people and allow our talented and passionate team members to thrive. Please join us on our lakeside journey as part of our dynamic team at Lake Lawn Resort. 

To oversee the day-to-day operations for the Front Office operations.  

  • Responsible for the daily operations of the Front Office area.
  •  Achieves appropriate staffing within the department utilizing proper interviewing and hiring procedures.
  • Training and supervising the Front Office staff in an on-going training program.
  • Administer appropriate discipline procedures as necessary and within the established guidelines.
  • Schedule staff consistent with volume of business and guest needs and within budgetary guidelines.
  • Document and relay all necessary paperwork to the Human Resources Department.
  • Verify payroll sheets and process all time information to payroll for employees.
  • Ensure staff is in appropriate attire and nametag and grooming standards are met.
  • Distribute paychecks to employees within the department.
  • Ensure necessary training in safety, chemical use and accident prevention is completed.
  • Communicate with the General Manager on a regular basis concerning the progress and operations of the department.
  • Attends and assists in the organization and leading of stand up, pre-shift, and staff meetings.
  • Ensure that all front office procedures are being performed in an accurate and timely manner and to establish additional controls as needed.
  • Complete departure report and follows up with Housekeeping department on last checkouts, and stay over’s.
  • Review discrepancy report from Housekeeping; resolves discrepancies.
  • Assist the guests with pertinent information concerning the resort’s accommodations, services and features, handles special requests, and resolves complaints.
  • Runs daily system reports; i.e., arrivals, departures, occupancy, house counts, etc., and distributes according to established guidelines.
  • Performs and/or supervises the bucket check.
  • Performs shift closing procedures and reviews all work performed during the shift.
  • Interfaces with Audit shift and housekeeping to ensure a continuous and smooth running operation.
  • Maintain all department equipment.
  • Promotes cooperation between all departments.
  • Ensures that all problems, complaints, and special instructions are logged in the Front Office.
  • Sells the resort in the most efficient way, maximizing occupancy and average rate in order to surpass budgeted objectives.
  • Supervises the assignment of rooms; pre-blocks and assigns all V.I.P. and special room requests on a daily basis.
  • Performs special projects and assignments in relationship to the Front Office needs.
  • Conduct monthly department meetings.
  • Submit annual department budget including revenues, expenses and staffing guides.
  • Attend all department head meetings and other meetings as required.
  • Suggest methods and/or changes in order to maximize guest service and resort profits.
  • Performs the duties of Manager on Duty (MOD) as assigned.
  • Performs other related duties as assigned by the General Manager.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



Requirements

  • High school diploma or equivalent
  • College degree or equivalent
  • Extensive knowledge of resort property management systems
  • Minimum two years of experience as an Assistant Front Office Manager with training in reservations
  • Proficiency in Springer Miller, Microsoft Word and Excel
  • Valid Drivers License

While performing the duties of this job, the employee is regularly required to sit and/or stand; use hands to finger, hands to feel; and reach with hands and arms. The employee frequently is required to walk; and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision.

The position is indoors; and is exposed to hot, humid and/or cold conditions at times. The noise level in the work environment is usually moderate. The staff member will work in a high traffic/high volume business environment and will be required to spend a majority of their time at their desk and/or on the "floor" on their feet.

Job Information

  • Job ID: 66971026
  • Workplace Type: On-Site
  • Location:
    Delavan, Wisconsin, United States, Walworth County
  • Company Name For Job: Lake Lawn Resort
  • Position Title: Front Office Manager
  • Job Function: Hospitality & Tourism
  • Job Type: Full-Time
  • Job Duration: Indefinite
  • Min Education: Associates Degree
  • Min Experience: 2-3 Years
  • Required Travel: None
Delavan , WI , US

Lake Lawn Resort team members have always been the true heart and soul of our story. Since 1878, we’ve helped create life-long memories that span generations. We take pride in making every lakeside experience memorable for our guests through amazing team members like you. We are deeply committed to our core values which influence all our interactions, with our guests, clients, team, and our community. We create engaging and impactful environments that connect people and allow our talented and passionate team members to thriv...

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