Description

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.

The Assistant Front Office Manager duties include but are not limited to:

• Responsible for short and long-term planning and the management of the hotel's front office operations
• Develop and recommend the budget, labor cost plans and objectives and managers within those approved plans
• Maintain guest room inventory
• Coach and counsel employees to reflect Hyatt Service Standards and Procedures
• Perform all tasks of a front office staff member as needed to facilitate service
• Ensure all operations and cash handling are done per policies and procedures
• Maintain information on prices, rates, specials, packages, programs, etc... while ensuring all staff are trained in all areas
• Analyze, investigate and resolve guest complaints
• Create expectations, lead people, manage processes and hold people accountable for the agreed upon activities and timetables
• Ensure proper staffing levels for customer service goals

Why Hyatt Regency St. Louis?

Benefits and perks include but are not limited to:

• Discounted & Complimentary hotel room nights
• Earned Wage Access & Daily Pay available
• Floating Holiday available upon hire
• Enjoy complimentary meals in our colleague cafe for every shift worked
• Medical, Dental, Vision Insurance - Full-time colleagues can enroll after just 30 days!
• 401K retirement savings plan and company match
• Up to $1,000 in educational assistance per year
• Opportunities to work and visit Hyatt Hotels and Resorts around the world!

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for YOU!

Qualifications

• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability and ethnic backgrounds
• At least 1 year of progressive management experience with the Rooms Division
• Service oriented style with professional presentation skills
• Hotel/Hospitality degree a plus!
• Must possess the following strengths:
  • high energy, entrepreneurial spirit
  • motivational leader
  • effective communicator
  • effective in providing exceptional customer service
  • ability to improve the bottom line
• Clear and concise written and verbal communication skills
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills