Job Summary

The Medical Receptionist is the first point of contact for patients and provides front-desk and administrative support for the village clinic. This role is responsible for patient registration, scheduling, insurance verification, and coordinating patient travel while maintaining strict confidentiality and HIPAA compliance.

Responsibilities

• Register patients, verify insurance, and enter data into the EHR
• Schedule appointments and manage check-in/check-out
• Collect and verify Medicaid, HPE, and sliding fee applications
• Answer and route phone calls; assist patient inquiries
• Coordinate Medicaid travel and prepare required documentation
• Scan, fax, file, and manage clinic documents
• Maintain reception and waiting areas
• Assist with patient surveys and customer comments
• Order office supplies and maintain clinic files
• Coordinate scheduling and outreach with BBAHC departments
• Train staff on registration procedures as needed
• Perform other duties as assigned

Qualifications

• High school diploma or equivalent
• Prior office or medical office experience preferred
• Basic computer and EHR skills; ability to type 40 wpm
• Proficient with multi-line phones and office equipment
• Strong customer service and communication skills
• Organized, dependable, and able to multitask
• Ability to maintain confidentiality and HIPAA compliance
• CPR/BLS certification (or ability to obtain)
• Willingness to travel for training/workshop

Reports: CHAP Assistant Manager