Description

You're the first point of contact in moments that matter—offering comfort, clarity, and support to pet owners during stressful times. It's an exciting role where every day is different, and you play a key part in a team that saves lives and makes a real impact. Note: we are currently only accepting part-time applications for the receptionist position.

WHAT YOU WILL DO

• Quickly assess urgency over the phone, gather critical patient information, and alert medical staff to true emergencies.
• Maintain composure in high-stress, emotionally charged situations while supporting distressed pet owners with empathy and professionalism.
• Collect and enter patient details swiftly and correctly, ensuring medical teams have timely access to essential information.
• Handle multiple responsibilities simultaneously—answering phones, checking in patients, managing forms—without compromising accuracy or client care.
• Serve as a communication bridge between clients and medical staff, keeping pet owners informed and medical teams updated.
  
  

WHAT WE’RE LOOKING FOR

Qualifications:

• Availability for 12-hour shifts, including overnights, holidays, and 2 weekends per 5-week cycle
• Exceptional Client Communication
• Proficiency in managing sales, maintaining an organized atmosphere
• Efficiently handle multiple phone lines
• Basic computer skills
• Comfortably work in a fast paced emergent setting
  
  

Preferred Traits:

• Grit and dedication to the mission of emergency care
• A humble, growth-oriented approach to leadership
• Ability to lead by example while supporting peers
• A positive and professional presence with clients and team members

We are not a fit for candidates who:

• Demonstrate rigidity or unwillingness to adapt to different teams, shifts, or feedback
• Have a history of unprofessional behavior (bullying, ghosting, or lack of accountability)
• Prioritize ego over team well-being
  
  

If you’re ready to lead with integrity, grow your career, and make a difference in emergency veterinary medicine, we invite you to apply today. Join a team where your voice matters, your skills are valued, and your impact is lasting. To apply, please submit your resume and a brief cover letter describing your leadership experience and interest in emergency care.